Terms & Conditions
If we accept your order, we will send you a confirmation of this by email. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us to sell the goods you have ordered, subject to these terms. Whereas, following such acceptance, Springer Interiors will always seek to meet the requirements of your order, there may be circumstances following confirmation where we are unable to ship products due to unavailability (of which we were not aware at the time of confirmation of the order) . If that is the case, we will notify you as soon as possible and will refund the money for the unavailable products back onto your card or into your account. If the payment process has not begun at that time, the money for such products will not be taken out of your account or from your card. Springer Interiors acceptance is therefore subject to the availability of products following the receipt of the confirmation email by you. Equally, while Springer Interiors endeavours not to make any errors on its website and to ensure that its descriptions, details and dimensions of its products, its prices and other information about Springer Interiors or its products, are accurate and up to date, errors can occur. If we identify an error that materially impacts your confirmed order, we will notify you as soon as possible and will provide you with the option of cancelling your order in full or the part(s) of your order affected by the misinformation. If you make such a cancellation, the money for the cancelled part of your order will be refunded to your account (or will not be taken at all if the payment process has not begun at that time). Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and Springer Interiors reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Springer Interiors reserves the right to cancel an order at any time until the order has been delivered, for any reason, and refund the customer in full.
On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packing materials from your home and recycle wherever possible. Unfortunately, we are not able to take away your old furniture. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.
On the odd occasion we are unable to deliver the goods because the access is poor we will return the goods to our warehouse and arrange a redelivery once the necessary steps have been taken to allow access i.e. doors removed or windows removed. Unfortunately we are unable to remove doors and windows on your behalf.
In the unlikely event of damage being caused to your property by the delivery team, Springer Interiors will not accept responsibility for any damages or expenses.
If you miss your delivery date/time for any reason and we are forced to rearrange delivery there will be a charge of £69 to cover the cost.
Cancellation and Returns
Consumer Contract regulations only apply to your order if the goods have not been custom made to your specification. Bespoke goods are non-refundable and we will not accept any cancellation of orders for bespoke orders once the 24 hour cooling off period from you confirming your purchase has passed. If the Consumer Contract Regulations do apply you can cancel your furniture by notifying us, in writing, before delivery or within 14 working days beginning with the day after the date of delivery.
Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.
Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.
‘Made to Order & New Items’ come with a 1 Years manufacturers’ warranty against manufacturing defects. The cover includes any defects which may arise under normal use and through faulty factory workmanship.
A repair / replacement will be offered by the manufacturer. This does not cover ex display, samples or clearance stock.
Discount Codes are restricted to one per customer, per order. Any order that attempts to combine coupon codes in order to gain a greater discount will be cancelled and refunded. Discount codes are solely at the discretion of Springer Interiors and we reserve the right to withdraw any special offer or coupon code at any time.
Any discount does not apply to any additional extras or upgrades ordered after you have placed your initial order.
If you aren’t entirely satisfied.
If you’re unhappy with any aspect of our service or your purchase please inform us in writing via the following methods only. Complaints via social media will not be validated by the company.
Any Abuse or harassment by the complainant or a third party in person or social media will immediately invalidate any complaint.
Springer Interiors, Unit 31, Flexspace, Lingfield Way, Darlington, DL1 4QZ.
Website - Terms and Conditions of Use
This website is operated by springerinteriors.co.uk (referred to as us or we). As a user of this website (also referred to as the buyer) you acknowledge that any use, including any transactions that you make, is subject to our terms and conditions.
- When ordering with springerinteriors you consent to us sending you special offers & promotions by email.
- The contract between us and the buyer shall be on these terms to the exclusion of all other terms and conditions.
The following terms govern the use of one or more of the following websites by you: springerinteriors.co.uk. Terms which are specific to the use of this site are set out at the end of these terms and comprise part of them and are incorporated into them.
The information contained in this Site, including but not limited to the rules that govern the use of the Site, may be subject to change. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules, as changed. Your confirmation of acceptance will be sought in respect of any changes which substantially affect your position under these terms.
All Site design, text, graphics, and the selection and arrangement thereof are Springer Interiors, all rights reserved, or in the case of product material, all text and graphics are Copyright protected by the original owner, all rights reserved. Permission is granted to you to copy electronically and to print in hard copy portions of this Site for the sole purpose of using this Site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of Springer Interiors is strictly prohibited.