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Refunds & Returns

At Springer Interiors, we want you to enjoy the furniture you buy from us, and feel confident about ordering it, too. If you need to change your order or cancel it please follow the guidelines below.

If you need to cancel your order before delivery for any reason, please let us know at least 3 working days before your delivery date.

Once delivered, all online orders placed either online or in store have a 14 day money back guarantee. However this does exclude any items that are made to order items which includes certain beds and made to order sofas and armchairs, this is due to them being speciality items that are made to your specification.

If you would like to return or exchange any of your items, we are more than happy to help. You need to contact us within the 14 days via email at enquiries@springerinteriors.co.uk or by phone on 0800 368 9106.

You do not have a right to change your mind in respect of:

  • Made to order items including sofa collections and beds as they are classed as bespoke personalised items made for you.
  • Due to hygiene reasons, mattress toppers, mattress and bedding protectors, duvets, pillow, throws and blankets if the packaging has been opened or protective seals removed.

All items being returned to us are subject to a returns fee that varies depending on the size of the item being collected. They’re listed below

Small homewares or accessories - Under 25 KG

For return of any smaller homewares or accessories delivered with local courier, we can provide you with a pre-paid Parcelforce label for collection at the cost of £10.00 per box.

The collection can usually be arranged Monday – Friday between 09:00 – 18:00. Any returns costs will be deducted from your refund.

Alternatively, customers can return at their own cost, but we’d suggest you use a trackable service and retain proof of postage as we cannot be held responsible for items lost or damaged in transit.

Please complete the returns form included in your package and enclose with your item(s) in their original condition and packaging. Please do not mark the packaging.

As soon as we receive your return, we will process a refund (less any returns cost laid out here) however during busy periods returns can take up to 14 days.  You’ll receive an email from us with your refund confirmation as soon as it has been processed. All refunds will be made back to the original payment methods used.

Furniture items delivered with our two-man delivery teams

For return of any larger furniture delivered with our two-man delivery teams, please contact us here as we will schedule a collection with the same team who delivered your item.

Costs are £50 per item and the customer is responsible for all return shipping costs. Please call us on 0800 368 9106 if you would like to know any exact return costs before making your purchase.

As soon as we receive your return, we will process a refund (less any returns cost laid out here) however during busy periods returns can take up to 14 days.  You’ll receive an email from us with your refund confirmation as soon as it has been processed. All refunds will be made back to the original payment methods used.

Damaged or faulty items

We do our best to ensure that our products are wrapped sufficiently to survive their journey to you, however accidental breakages and damage can unfortunately can happen from time to time.

Please ensure you thoroughly check your items for any damage at the point of delivery and let the courier know if you are not happy with the quality as you’ll be asked to sign that the delivery has arrived with you in perfect condition.

In the unusual event that your item arrives damaged, please note this on the delivery drivers documents. You can call us on 0800 368 9106 or email us on enquiries@springerinteriors.co.uk, please include photos of the damaged or faulty items and we’ll be in touch to resolve this for you as a priority.

If you only realise that your item is damaged after delivery, please email our customer service team on enquiries@springerinteriors.co.uk along with photos of the damaged or faulty items. As soon as we receive your email we will get to work right away and let you know the next steps for a replacement or refund to be arranged.