Autumn Sale Now On - Order Now For Guaranteed Christmas Delivery

FAQ's

Delivery

Springer Interiors offer FREE standard delivery anywhere in mainland UK. We do not deliver to Northern Ireland, Scottish Islands, Scilly Isles, Channel Islands, Isle of Man or Isle of Man. View all our delivery details HERE.
At Springer Interiors we offer our Premium two-man delivery service for FREE. Our expert delivery team will set up your sofa in your room of choice and take away all the packaging too.
As most of the items our our website are made to order and made to your specifications, we don't have them in stock as standard so as soon as your items come into stock a member of our team will contact you to arrange delivery. On each item there is a time scale for how long it will take for the item to reach you.
Our two-man delivery teams operate Monday to Friday between 8am and 8pm, excluding bank holidays.
On the odd occasion we are unable to deliver the goods because the access is poor we will return the goods to our warehouse and arrange a re delivery once the necessary steps have been taken to allow access i.e. doors removed or windows removed.

There may be a small charge if there was a delivery charge on the original order but this will be discussed with you. Unfortunately we are unable to remove doors and windows on your behalf.

Yes we offer a click and collect service, you are able to select this as an option at the checkout.
Unfortunately this isn't a service that we currently offer, we would recommend contacting local charities as they are always in need of pre-loved donations.
If you select our premium two-man delivery service we are able to set up and assemble your products. Full details can be found on our delivery page HERE.

Orders and Returns

We offer 3 different options to place order for your favourite product.
- Order Online
- Order In Store
- Order over the Phone

We accept almost every method of payment forms.
- Pay by Credit or Debit Card
- Pay by Bank Transfer
- Pay by Paypal
- Pay a deposit with the balance due before delivery

No problem. Just call our Team on 0800 368 9106 before delivery takes please or within 14 days of receiving your order. Please bear in mind there’s a collection charge for this service, please see our cancellation and returns policy here.
Once delivered, all online orders placed either online or in store have a 14 day money back guarantee. However this does exclude any items that are made to order items which includes certain beds and made to order sofas and armchairs, this is due to them being speciality items that are made to your specification.
If the mattress is unused, then of course we can accept your return without any issues. If, however, the mattress is out of its packing or used, for hygiene reasons we can’t accept a return.
If you change your mind before you start assembling your furniture, then you can arrange returns in the usual way. As long as everything is undamaged and in its original packaging, you’re good to go. If you’ve assembled or part assembled your furniture, then unfortunately we’re unable to accept it as a return.

Payment

We accept Visa, Mastercard, Maestro, American Express and Paypal. We do accept BACS however you will need to call us to reserve the products while we wait for your payment to clear.
Yes of course. Simply call a member of the team on: 0800 368 9106
We have partnered with Klarna so you are able to split your payment over 3 months. View full details HERE.
Springer Interiors is a secure site - Springer Interiors is PCI level 1 compliant for credit card processing which means that we adhere to the highest standards of server compliance. We also have a SSL Certificate.

More

If you still have unanswered questions, please call us on 0800 368 9106 or email us at enquiries@springerinteriors.co.uk